Privacy Policy

VitaBella Clinic is committed to protecting your privacy. This Privacy Policy explains what personal data we collect about you, how we use it, and your rights under data protection law.

For the purposes of the General Data Protection Regulation (GDPR), VitaBella Clinic is the “data controller” of the personal data collected via or in connection with vitabellaclinic.ie (the “Site”).

1. About us (Data Controller)

VitaBella Clinic
110 Sundrive Road, Crumlin, Dublin 12, Ireland
Email: info@vitabellaclinic.ie
Phone: +353 01 912 5620

2. What personal data do we collect about you?

We collect personal data from you when you provide it to us directly and through your use of the Site. This may include:

• Identity and contact details (such as name, email address, phone number, billing and delivery address)
• Order and transaction information (such as products purchased, order history, refunds/returns)
• Account information (if you create an account)
• Communications (such as emails or messages you send to us, and our replies)
• Technical and usage data (such as IP address, browser type, device information, pages viewed, and how you interact with the Site)
• Marketing preferences (such as whether you have opted in or out of marketing)

3. What do we use your personal data for?

Depending on how you use our Site and your interactions with us, we may use your personal data to:

• Process and fulfil orders, including delivery, returns and refunds
• Provide customer support and respond to enquiries
• Manage your account (where applicable)
• Improve our Site, products and customer experience
• Prevent fraud and keep our Site secure
• Send service messages (such as order confirmations and delivery updates)
• Send marketing communications where you have consented (see “Marketing” below)

4. Legal basis for processing

We rely on one or more of the following legal bases under GDPR to process your personal data:

• Contract: where processing is necessary to perform our contract with you (for example, to fulfil your order)
• Legal obligation: where we must comply with a legal obligation (for example, tax and accounting requirements)
• Legitimate interests: where processing is necessary for our legitimate interests (for example, improving our services, preventing fraud, and securing our Site), provided your rights do not override those interests
• Consent: where you have given consent (for example, for certain marketing communications or cookies, where required)

5. Marketing

If you opt in, we may use your personal data to send you marketing messages (for example, by email) about products, offers and updates.

You can opt out at any time by using the unsubscribe link in our emails or by contacting us at info@vitabellaclinic.ie. If you unsubscribe from marketing, we may still send you service messages (for example, order and delivery confirmations, and information about your legal rights).

6. Who do we share your personal data with?

We may share your personal data with trusted third parties where necessary to run our business and provide our services, including:

• Payment providers (to process payments securely)
• Delivery and logistics partners (to deliver your order)
• IT and website service providers (hosting, analytics, security, and support)
• Professional advisers (such as accountants, legal advisers, and insurers)
• Regulators, law enforcement, or other authorities where required by law

7. International transfers

Some of our service providers may process personal data outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we will ensure appropriate safeguards are in place as required by law, such as the EU Standard Contractual Clauses.

Contact us if you would like more information about these safeguards.

8. Storage and retention

We keep your personal data only for as long as necessary for the purposes set out in this Policy, and to meet legal, accounting, or reporting requirements.

For example, where you have made a purchase, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. We may also keep correspondence for as long as needed to handle queries and protect us in the event of a legal claim.

9. Security

We take appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children

Our Site is not intended for, and should not be used by, children under 18. We do not knowingly collect personal data from children under 18.

11. Cookies

We use cookies and similar technologies to provide functionality, understand Site performance, and (where applicable) support marketing. You can control cookies through your browser settings and, where available, our cookie banner preferences.

12. Your rights

You have rights in relation to your personal data, including the right to:

• Access your personal data
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data (in certain circumstances)
• Restrict or object to processing (in certain circumstances)
• Data portability (in certain circumstances)
• Withdraw consent at any time (where we rely on consent)

To exercise your rights, contact us at info@vitabellaclinic.ie. You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our Site.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at orders@vitabellaclinic.ie.

Last updated: 09/03/2026.