Introduction

The following privacy notice outlines how Vitabella Clinic (‘we’ or ‘us’ or ‘our’) gathers, processes, and protects your personal data. Vitabella Clinic, 110 Sundrive Rd, Crumlin, County Dublin is a data controller and processes your personal information for the purposes laid out in this privacy notice.

The data protection officer for Vitabella Clinic can be contacted by sending an email to info@vitabellaclinic.ie or writing to 110 Sundrive Rd, Crumlin, County Dublin.

Purpose and Legal Basis for Processing Your Personal Data

We take your privacy seriously and will never sell or rent your personal data to any third-party.

We need to obtain and process your personal data to provide you with our products, services and treatments, to process a payment if you purchase a service or product from us and to fulfil our business and legal obligations. We will never collect any personal information from you that we do not need or retain any data that is no longer necessary for the purposes specified in this notice.

Your personal data is collected and processed for the following purposes:

Name and contact details

• To perform our contract with you when making purchases.
• To send you service based messages (confirmation, reminders, review requests).
• To deal with enquiries and resolve complaints.
• For business, accounting, tax and insurance purposes.
• To contact you with special offers and news from our salon (with your consent).

Special categories of personal data collected

Health questions are asked in many of our consultation forms to deal with treatment queries and to highlight treatments or products that may affect your health. We only collect this information with your explicit consent.

Children’s personal data

We do not knowingly collect personal data from children below 16 without parental/guardian consent. If discovered, we will delete such data promptly.

Your rights as the individual

• The right to access the personal data we hold about you.
• The right to be informed of how we use your personal data.
• The right to request erasure of your data.
• The right to object or restrict processing of your data.
• The right to object to direct marketing.
• The right to request correction of incorrect information.
• The right to request transfer of your data to another provider.
• The right to lodge a complaint with the Data Protection Supervisory Authority.

Data Sharing, Third Parties and Data Processors

We disclose your personal data to third parties only when necessary. These include:

• Third party software companies (e.g. salon software).
• Payment processors and booking systems.
• Marketing service providers.
• Accountancy and insurance companies.

How Long Do We Keep Your Data?

We retain your personal data as long as necessary. Criteria include:

• Legal obligations or legitimate interests.
• Establishment, exercise or defence of legal claims.

Cookies

A cookie is a small piece of data stored on your device. Our site uses cookies to enhance your browsing experience. You can delete or block cookies but some features may not work.

Transfers of personal information

Data processed through our salon software is stored within the EEA on Amazon Web Services, encrypted in transit and at rest.

Consequences of not providing your personal information

Some personal data is required for us to provide products or services. Without it, we may be unable to provide certain services.

Marketing messages

We may contact you by SMS or Email with offers and news. You can opt out anytime by:

• Clicking unsubscribe in emails or following SMS instructions.
• Emailing us at info@vitabellaclinic.ie

Safeguarding your Personal Data

We use secure connections and encrypted storage. Paper files are kept in locked cabinets. Employees have restricted PIN-based access.

Questions about Data Protection

If you have questions or complaints about data processing, contact us:

• Vitabella Clinic
• Email: info@vitabellaclinic.ie
• Address: 110 Sundrive Rd, Crumlin, County Dublin